Terms and Conditions: Nurturing Neurodiversity Netherlands

Article 1

These general terms and conditions apply to all services carried out by Nurturing Neurodiversity Netherlands.

Article 2

In consultation with the client, the agreement and service plan will be established verbally, recorded in writing in praktijkonline and made available to clients. This will include the location of support, frequency, and an estimated duration of services. 

Article 3 

An expanded written agreement and (therapeutic) plan for services can be created at the request of the client or the client’s caregiver. This written agreement will be made after an average of three sessions or contact moments. This plan will outline the primary help question(s) for the client and the objective of the support. This is not a fixed document; it is a working document between the therapist and client.

Article 4

All therapeutic plans, session notes, and client information are stored in a data-protected system, pratijkonline, https://www.praktijkonline.com/praktijksoftware/. 

Article 5

Nurturing Neurodiversity Netherlands will invoice the client no later than 7 working days after the service is provided. An approved, data-protected system (https://www.praktijkonline.com/praktijksoftware/) generates all invoices.

Article 6

The amount stated on the invoice from Nurturing Neurodiversity Netherlands must be paid by the client within 14 days of the invoice date. Fees are agreed in advance with the client. Fees are stated here: https://www.nurturingneurodiversity.nl/fees/.

Article 7

If the payment stated on the invoice is not received 14 days after the invoice date, Nurturing Neurodiversity Netherlands will remind the client (free of charge) to make the payment. If payment is further delayed beyond seven days after the client is reminded, a charge of 5% of the total invoice amount will be applied every seven days thereafter until payment is received. 

Article 8

Nurturing Neurodiversity Netherlands is part of A.L.Read praktijk voor Dramatherapie. Chamber of Commerce (KvK) nr 28117060. It is the responsibility of Nurturing Neurodiversity Netherlands to ensure all relevant details are specified on invoices and bank account transactions shared with clients.

Article 9

Appointments must be cancelled or rescheduled at least 24 hours before the scheduled service time. If no cancellation or rescheduling is made within 24 hours, the client will be charged for the booked appointment. In the event of a client no-show, the session will be cancelled after 15 minutes, and they will also be charged for the booked appointment. 

Article 10

If Nurturing Neurodiversity Netherlands cancels the appointment, the client will not incur any charges. 

Article 11

The client is responsible for making any claims to their insurance company. Nurturing Neurodiversity Netherlands has no role in the communication/claim process with insurance companies. 

Article 12

Nurturing Neurodiversity Netherlands is registered with a complaints organisation based in the Netherlands. If you have a complaint about the support you received from Annabelle, and it cannot be resolved, you can contact “Erisietsmisgegaan”: http

s://erisietsmisgegaan.nl/aangesloten-zorgverleners/. or CAMcoop https://www.camcoop.nl/index.

Article 13

If Annabelle van Nieuwkoop-Read is no longer able to be in contact with her clients due to death, accident, or sudden sickness, a mental health professional has been named to carry out the following tasks:

1. Contact all clients via email or telephone call.
2. Assist clients (when needed) with arranging appropriate alternative support

For this reason, the named person has the login details for Nurturing Neurodiversity Netherlands, which are available at www.praktijk.online.nl. This online platform contains the contact information of clients receiving services from Annabelle. The named person agrees not to access or attempt to access these details under any other circumstances. Clients can request the contact details for the named person and a copy of the agreement between Annabelle and the named person.